Privacy

Privacy policy

This policy explains how Guided AI handles personal information collected through guidedai.com.au and when you contact us. Guided AI is operated by A.C.N. 693 229 104 Pty Ltd (ACN 693 229 104), ABN 34 693 229 104, based in Perth, WA. We aim to handle personal information in line with the Australian Privacy Principles.

What we collect

When you use the contact form, email or phone us, we collect what you give us: usually your name, email address, organisation and message. We don’t ask for sensitive information, and we ask that you don’t include it.

Why we collect it

We use your details to reply to your enquiry, arrange a free check or meeting, prepare a proposal, and deliver and manage work you engage us for. We won’t sell your information or use it for unrelated marketing. If we ever send you marketing, every message will tell you how to unsubscribe.

Service providers we use

• Netlify hosts this website and handles the contact form. Form submissions are processed and stored by Netlify and then sent to us by email. Netlify may store data outside Australia.
• Google Fonts: the site loads its fonts from Google’s servers, so your browser sends your IP address and basic browser details to Google when you visit.
• Zoho Mail hosts our email (hello@guidedai.com.au), so emails you send us are stored by Zoho.

Some of these providers may store or process information overseas. We choose reputable providers and only share what they need to provide their service.

AI tools

We may use AI tools to help summarise enquiries or prepare replies, but a person reviews and sends every response. We don’t use automated decision-making that has a legal or similarly significant effect on you.

Cookies and analytics

This site doesn’t use advertising or analytics cookies.

Storage and security

We take reasonable steps to protect your information and keep it only as long as we need it for the purposes above or as required by law.

Access, correction and complaints

You can ask to see or correct the personal information we hold about you, or ask us to delete it. To do that, or to make a privacy complaint, email hello@guidedai.com.au or call 0409 500 890. We’ll respond within 30 days. If you’re not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Last updated: November 2026.